15 Customer Experience Predictions For 2025
This is the sixth year that I’ve compiled a set of customer service and experience-related predictions for the coming year.
Eloise Gerhold · 5 days ago · 7 minutes read

Latest posts

Top Influencer Marketing Agencies Seoul
Explore top influencer marketing agencies in Seoul for tailored campaigns, cultural expertise, and impactful strategies to boost your brand’s success.
Eloise Gerhold · Created 5 days ago · 5 minutes read
Machina or ex-machina: ~40 marketing and comms predictions for 2025 - Sword and the Script
If these predictions are any indication, there’s little consensus across marketing and PR about what will happen next year; exciting times are ahead
Eloise Gerhold · Created 5 days ago · 6 minutes read
Top 10 Tech Articles Of 2024
As 2024 comes to a close, here's a look back at some of the tech stories that caught my eye in the past year.
Eloise Gerhold · Created 5 days ago · 3 minutes read
Manmohan Singh 1991 Budget: Full speech of a budget that changed our fortunes
Manmohan Singh, as Finance Minister in the early 1990s, introduced critical reforms to liberalize, privatize, and open India's economy during an unprecedented crisis. His 1991-92 Budget speech emphasized the need for market forces, reducing fiscal deficits, a…
Eloise Gerhold · Created 5 days ago · 3 minutes read
Marketing Trends for 2025 – Tips for the Upcoming Year - LianaTech.com
Next year's marketing trends emphasize the strategic use of AI, personalized experiences, brand authenticity, and streamlining marketing efforts with a clear focus.
Eloise Gerhold · Created 5 days ago · 2 minutes read
A Note on the Changing Faces of (D)ARPA – By Eric Gilliam
Three variables that mark key regime changes in ARPA history
Eloise Gerhold · Created 5 days ago · 2 minutes read
Modeling the supply chain sustainability imperatives in the fashion retail industry: Implications...
The resilience of established business strategies has been tested in the wake of recent global supply chain upheavals triggered by events like the COVID-19 pandemic, Russia-Ukraine combat, Hamas-Israel war, and other geopolitical conflicts. Organizations are …
Eloise Gerhold · Created 5 days ago · 8 minutes read
Strategy Spectrum
Welcome to Strategy Spectrum by me, Eloise Gerhold.
Eloise Gerhold · Created 11 days ago · 1 minute read